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  01

  Apologies

  
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  02

  Declarations by Members of Statutory Disclosable Pecuniary Interests, Compulsory Registerable Non-Pecuniary Interests and Voluntary Registerable Non-Pecuniary Interests in Matters on this Agenda

  
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  03

  Announcements (If Any)

  
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  04

  Deputations (If Any)

  

  Requests to speak at the Committee on a matter within its terms of reference must be made in writing to the Democratic Services Officer named on the front of this agenda by 5pm two working days before the meeting.

   
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  05

  Notification of any Items of Business That The Chair Considers Urgent

  
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  06

  Minutes

  

  To approve and sign the minutes of the meeting held on 11 November 2025.

   
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  07

  Council Tax Support 2026/27 and Section 13a discretionary scheme policy update to include a terminally ill discount class

  

  Report of the Cabinet Member for Finance and Cost of Living.

   

  This report sets out Camden’s proposals to provide a Council Tax Reduction Scheme (CTS) for the year 2026/27.

   

  Camden’s current scheme is one of the most supportive CTS schemes in the country with income bands based on the London Living Wage uprated  annually. Over 16,100 households (including over 5,400 pensioners) in  Camden currently receive 100% support and do not pay any Council Tax.

   

  Camden’s significant commitment to the scheme, to help support low income households, continues whilst budget pressures have seen numerous councils both in London and across the country reduce the levels of support under their schemes in recent years.

   

  It is proposed that the current Council Tax Support scheme remains in place for 2026/27, with income bands uplifted in line with the new levels for the London Living Wage announced on 22 October 2025. The report is coming to the Council as the Local Government Finance Act 2012 amends the Local Government Finance Act 1992 by setting out the requirement for the Council to formally agree a CTS scheme on an annual basis.

   

  In addition to being asked to approve the Council Tax Support scheme, the Council is also asked to separately approve an amendment to our Section 13a Discretionary Reductions Policy to include a new ‘class’ of discount relating to residents who are terminally ill and experiencing financial difficulty, where they are not entitled to 100% Council Tax Support.
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  08

  Housing Ombudsman Annual Complaint Handling and Service Improvement Report and Complaint Handling Code Self-assessment - London Borough of Camden 2024-25

  

  Report of the Borough Solicitor.

   

  Housing Ombudsman Annual Complaint Handling and Service Improvement Report and Complaint Handling Code Self-assessment - London Borough of Camden  2024-25

   

  • Annual self-assessment

  • Analysis of Housing complaints performance

  • Any findings of non-compliance

  • Service Improvements made

  • Housing Ombudsman Annual Report on the Landlord

  • Any other relevant reports.

   

  It is a requirement to present this report to the relevant governing bodies and to publish the governing bodies’ response alongside the report and self-assessment.

   

  This report has considered the Housing Ombudsman’s Paragraph 49 Investigation into the Councils handling of leaks, damp and mould complaints and repairs. This investigation concluded in July 2025 when the Housing Ombudsman confirmed that it was satisfied that all recommendations had been addressed. The results of the investigation and the action plan were reported to Housing Scrutiny Committee on the 15th September 2025. The agreed final action plan is attached at Appendix 4 together with the full report.

   

  In Camden the governing bodies for this annual report have been agreed as the RCP Scrutiny Committee and Housing Scrutiny Committee. This is the second report following the new requirements and has been developed in an accessible and easy to understand format. Members are an important source of insight and intelligence on concerns raised by residents and communities and officers look forward to hearing their views and suggestions including on how best to present this information to Members.

   
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  09

  London Borough of Camden Annual Complaints Report 2023/2024

  

  Report of the Borough Solicitor.

   

  This is the London Borough of Camden’s annual complaints report for the 

  period 1st April 2024 to 31st March 2025. 

   

  It is a single report that includes information on complaints across all directorates and provides a corporate overview while signposting readers to detailed results for individual services. The report also provides information on decisions issued by the Local Government and Social Care Ombudsman (LGSCO) and the Housing Ombudsman (HO) in the same period.

   

  The Council’s Constitution states that the Ombudsman's decisions on cases where there have been mistakes or failings (called “maladministration”) should be presented to Cabinet on an annual basis for their information only. Therefore, the report provides the decisions issued by the Local Government and Social Care Ombudsman (LGSCO) and the Housing Ombudsman (HO) in the same period.

   

   
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  10

  Review of the Council's Medium Term Financial Strategy

  

  Report of the Cabinet Member for Finance and Cost of Living.

   

  This report provides an update on:

   

  ?         The Council’s current financial position and the risks, issues and uncertainties facing its financial resilience over the medium term

  ?         The latest outlook for the Council’s funding and spending, following the 2025 Spending Review and Fair Funding Review and ahead of the Autumn Budget and Local Government Finance Settlement

  ?         The wider economic outlook

  ?         The Council’s forecast outturn position for the 2025/26 financial year and its proposed approach to reserves

  ?         Those service areas facing particular financial pressures, with commentary on service and corporate-level mitigations

  ?         Recommended fees and charges for 2026/27

  ?         The Council’s Capital Programme, including recommended capital investments

   
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  11

  Annual Report of the Cabinet Member for Finance and Cost of Living

  

  Report of the Cabinet Member for Finance and the Cost of Living.

   

  The Cabinet Member for Finance and Cost of Living provides the Resources and Corporate Performance Scrutiny Committee with their annual report for discussion.
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  12

  Work Programme 2025/26

  

  Report of the Director of Strategy, Design and Insight.

   

  This paper provides an outline of the 2025/26 work programme. 
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  13

  Any Other Business That the Chair Considers Urgent

  

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• 

  Minutes , 11/11/2025 Resources and Corporate Performance Scrutiny Committee

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  Report Council Tax Support 2026-27

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  Appendix A CTS claimants by Ward

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  Appendix B CTS Scheme 2026 27 Regulations draft

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  Appendix C - CTS Scheme Equality Impact Assessment

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  Appendix D- Council Tax Discretionary Reductions Policy 2025

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  Appendix E - CTAX Discretionary Reductions Policy Equality Impact Assessment

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  Housing Ombudsman Annual Complaint Handling and Service Improvement Report and Complaint Handling

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  Appendix 1- compliance

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  Appendix 2 - Ombudsmans Landlord Performance Report for Camden 2024-25

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  Appendix 3 - Self-Assessment-Form-2025

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  Appendix 4 - Report to Housing Scrutiny Committee 15th November 2025

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  Annual Complaints Report 2024-2025

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  Appendix 1 Property Management

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  Appendix 2 Housing Management (Neighbourhoods)

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  Appendix 3 Housing Support services

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  Appendix 4 Parking Operations

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  Appendix 5 Environment Services

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  Appendix 6 Adult Social Care and Health

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  Appendix 7 Local Government and Social Care Ombudsman

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  Appendix 8 Housing Ombs special investigation report

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  Review of the Council’s Medium Term Financial Strategy

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  Appendix A - Recommended Fees and Charges Final

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  Appendix B - Summary of Reserves Balances Final

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  Annual Report of the Cabinet Member for Finance and Cost of Living 2025

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  RCP Work Programme report December 25

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  Action Tracker 2025 - November 2025

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  Cllr. Steve Adams

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